Academic Research
As part of the HatzConsult owner’s PhD project, we are conducting academic research in the fields of customer feedback, complaint management, service failure, service recovery, service excellence, and customer retention and loyalty. Doing research in these fields includes planning data collection, as well as national and international conferences and event participation.
If you are interested in this project and would like to learn more about it or partner with us, we would love to hear from you! We believe that the best ideas evolve from sharing thoughts and different perspectives on the same topic together, so don’t wait any longer – contact us now.
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