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Services

Strategic Planning

Strategic Planning

Be one of the organizations which are successful in stream­lining strategic dir­ection and daily operations. We help you revise your strategic plans, identify critical points and become more competitive.

Service Design & Blueprinting

Service Design & Blueprinting

We help you ensure consistency in service delivery across touchpoints. We show you ways to increase service quality, interact more with customers, and create attractive loyalty recognition schemes.

Customized Training

Customized Training

Increase your competitiveness through our customized trainings, tailored to your needs: We train for service excellence, employee motivation, leadership skills, intercultural awareness and much more.

Mystery Shopping / Mystery Guest

Mystery Shopping / Mystery Guest

High service quality and consistent service delivery are decisive competitive advantages. Mystery shopping can help identify critical points in the service delivery, and perform better over time.

Expert Advice

Expert Advice

Not sure about a decision? With 10+ years of industry experience, 100+ visited countries and our extensive expert network, we can help you assess different situations, take the right decision, and the necessary actions.

Networking

Networking

Personal relationships are key to success and knowing the right people is decisive. Our extensive network is at your disposal and we can help you find new business partners to achieve your goals faster.

Customized Events & Event Planning

Customized Events & Event Planning

Whether you are planning small business meetings, exclusive dinner events, international trainings or private events – we’ve got you covered. The success of your event is our motivation.

Other Services

Other Services

Happy to Help even more – we offer many additional services: Career counseling, event presentations, keynote speeches, recruiting, teaching and lecturing, travel advice & planning, and much more.

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