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HatzConsult®

HatzConsult® is an international consulting and training firm based in Frankfurt, Germany. We are always open for new and exciting projects and ready to assist on a local, regional, and international level. We dazzle clients with our enthusiasm, passion, and commitment. With travel experience from more than 100 countries, over 10 years in the tourism industry, several years in the higher education business, and an intercultural background with global understanding, we are your perfect partner. We strongly believe that success is an attitude and that our client’s success is our success. We are looking for long-term, mutually beneficial business relationships. Seeing how our clients are progressing motivates us to go the extra mile.

Areas of Expertise

Tablet Showing Rating Stars

Listening to customers is free and powerful; it allows companies to improve their service quality and product-market fit.

Hand In Glove With Silver Tablet

Companies providing excellent service are far more likely to satisfy customers, create loyalty, and become more competitive.

Map With Travel Utensils

As one of the fastest-growing industries, tourism companies must provide superior service to attract and retain customers.

Man Holding Graduation Hat

An investment in education pays the best dividends. To remain competitive, institutions must improve their service offerings.

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commitment

Extensive

expert network

Our Network

We are experts in our field. In other fields, we have expert partners.

Recent Articles

Embrace Feedback

There Is No Cheaper Way To Learn How You Are Doing

It’s top-level management’s responsibility to turn the company into a learning organization by building a solid corporate culture that encourages employees to listen to…

Recognize Loyalty

Unlock Customer Lifetime Value Potential

Customer-loyalty programs have become the standard in most industries, but do customers really feel appropriately recognized through such programs? Most companies fail…

Customer Data As Asset

Increase Your Revenue Through Customized Service Offerings

The more you know about your customers, the better you can serve them. Collecting customer data not only allows you to create additional revenue for your company, but also helps…

Our Services

This is an excerpt from what we do, but there is so much more: See our complete service offerings and contact us for further information and to receive your customized consulting offer.

Strategic Planning

Strategic Planning

Be one of the organizations which are successful in streamlining strategic direction and daily operations. We help you revise your strategic plans, identify critical points and become more competitive.

Service Design & Blueprinting

Service Design & Blueprinting

We help you ensure consistency in service delivery across touchpoints. We show you ways to increase service quality, interact more with customers, and create attractive loyalty recognition schemes

Customized Training

Customized Training

Increase your competitiveness through our customized trainings, tailored to your needs: We train for service excellence, employee motivation, leadership skills, intercultural awareness and much more.

Mystery Shopping / Mystery Guest

Mystery Shopping / Mystery Guest

High service quality and consistent service delivery are decisive competitive advantages. Mystery shopping can help identify critical points in the service delivery, and perform better over time.

Our Approach

Happy to Help: During our entire collaboration, we strive to deliver the most seamless experience, as we are entirely at your disposal. Whatever ideas, questions, or concerns you might have, we are at your service.

1. Needs Assessment and Analysis

Every collaboration begins with a consultation, during which we meet to define desired results, discuss individual needs, and agree on the approach. We then conduct an in-depth assessment to collect relevant information and data to identify performance problems, operational challenges, and areas for improvement. Gathering information in several key areas will help us get a complete picture of the status quo. As we understand that your time is precious, taking this first step is the best way to start our collaboration on the right foot by immediately concentrating on your company’s individual goals to design our collaboration accordingly.

2. Customized Solutions

Once we have collected all relevant information about the status quo, the outputs from the assessment then will be analyzed thoroughly to identify the most suitable approach so that we all can agree on the next steps. Based on your goals and our findings, we will come up with tailor-made solutions and make recommendations on how to proceed. Whether it’s a workshop, a single training session, or a series of sessions over a longer period, we’ll design your individual solution to help you reach your goals. To track the project’s development and success, we will document everything, set a timeline, define milestones, set deadlines, and contact the right people.

Smiling business team working together on a project in a modern conference room.
3. Implementation and Evaluation

The previous steps help us thoroughly plan the execution and implementation of measures to benefit you. We carefully prepare our presentations and sessions according to your needs and requirements to ensure that our collaboration’s set goals are being reached. After workshops and training sessions, we also check for learning takeaways and measure them against stated goals. Following the plan-do-check-act approach, we also encourage you to provide feedback about our performance. For us, nothing is more valuable than your feedback, which allows us to serve you even better in the future.

Business brief with annual goals with employees

Contact Us

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